Refund Policy

Last Updated: June 15, 2023

Thank you for choosing MellowField for your artistic resources and education. We are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Digital Products

1.1 E-books, Tutorials, and Downloadable Resources

Due to the nature of digital products, all sales of e-books, tutorials, and downloadable resources are final and non-refundable once the download has been initiated or access has been granted. However, we want you to be satisfied with your purchase, so if you encounter any technical issues with downloading or accessing your digital product, please contact our support team at [email protected] within 7 days of purchase, and we will assist you in resolving the issue.

1.2 Technical Issues

If you experience persistent technical issues that prevent you from accessing or using your purchased digital product, and our team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund. Such requests will be evaluated on a case-by-case basis.

2. Online Courses and Workshops

2.1 Cancellation Before Course Start

If you wish to cancel your enrollment in an online course or workshop before it begins:

• Cancellations made 14 or more days before the course start date will receive a full refund.
• Cancellations made 7-13 days before the course start date will receive a 50% refund.
• Cancellations made less than 7 days before the course start date are not eligible for a refund but may be transferred to a future session (subject to availability) or converted to course credit.

2.2 Cancellation After Course Start

For multi-session courses that have already begun:

• If you've attended less than 25% of the course sessions and are not satisfied with the quality of instruction, you may request a prorated refund for the remaining sessions.
• After completing more than 25% of the course, no refunds will be issued.

2.3 Self-Paced Courses

For self-paced courses with unlimited access:

• You may request a full refund within 14 days of purchase if you have completed less than 25% of the course content.
• No refunds will be issued after 14 days of purchase or if more than 25% of the course content has been accessed.

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. Once cancelled, you will continue to have access to subscription benefits until the end of your current billing period. No partial refunds are provided for unused portions of the current billing period.

3.2 Annual Subscriptions

For annual subscriptions:

• If cancelled within 14 days of initial purchase, you may receive a full refund.
• If cancelled after 14 days but within the first 30 days, you may receive a prorated refund for the unused portion minus a 15% administrative fee.
• Annual subscriptions cancelled after 30 days are not eligible for a refund.

4. Physical Products

4.1 Return Eligibility

Physical products (art supplies, books, etc.) may be returned within 30 days of delivery if they are in their original condition, unused, and in the original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

4.2 Defective or Damaged Products

If you receive a defective or damaged product, please contact us at [email protected] within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund, including return shipping costs if applicable.

5. Events and In-Person Workshops

Refund policies for in-person events and workshops will be specified in the event description and registration materials, as these may vary depending on venue requirements and other factors.

6. How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with the following information:

• Your full name and email address used for the purchase
• Order number or transaction ID
• Product or service purchased
• Date of purchase
• Reason for requesting a refund

We will process your request and respond within 5 business days.

7. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider's policies.

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion. Any exceptions made are one-time accommodations that do not change the terms of this policy for future transactions.

9. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.